Anna Gawlicka: Against hallucinations: creating a RAG-based chatbot for HR and IT queries

“Every minute we could save for our employees through automation matters.” says Anna Gawlicka, AI and Adoption Lead for HR Digital Services at Schneider Electric. With that mindset, her team joined forces with Schneider's AI and IT experts to create Jo-Virtual Assistant - a GenAI-powered chatbot supporting Schneider employees in their daily HR and IT questions. It’s a story of continuous improvement, collaboration, and responsible introduction of GenAI solutions.